Airport arrivals
Your chauffeur will contact you by text and WhatsApp before your flight lands. With Meet & Greet, your chauffeur welcomes you with a name sign in the arrivals hall. With Curbside Pickup, collect your bags, then send your chauffeur the number on the white passenger-pickup column outside your terminal, for example B8, 4A or 7F. Your chauffeur will meet you at the confirmed white pickup column; stopping is permitted only in the designated white passenger-pickup area. Follow the current signs and your chauffeur’s instructions. During busy periods, if you agree to move pickup to the departures level, this may save 20 minutes or more depending on traffic. Confirm the level and meeting point with your chauffeur before moving.
Airport pickups include 30 minutes of complimentary waiting for domestic flights and 60 minutes for international flights, starting from the actual landing time.
Set buffer time when booking to allow more time for immigration and baggage collection. For example, a domestic arrival with 30 minutes of buffer time includes 60 minutes of complimentary waiting after landing: 30 minutes of buffer time plus 30 minutes of free waiting. Please note: Buffer time delays your chauffeur’s airport arrival. Your chauffeur will not be on standby at the airport before the buffer period ends. For example, with a 30-minute buffer, your chauffeur arrives 30 minutes after actual landing, and your complimentary waiting period then begins.
After your complimentary waiting period and any agreed buffer time, additional waiting costs $15 per 15 minutes.
Departures & point-to-point rides
Your chauffeur will arrive at your specified pickup location 15 minutes before your scheduled reservation time and remain on standby.
Departures and other one-way pickups include 15 minutes of complimentary waiting from the scheduled pickup time. After that, additional waiting costs $15 per 15 minutes.
Yes. Additional stops are charged according to the extra distance and time. Tell us about your stop so we can confirm the additional cost.
Your chauffeur will drop you off at the terminal designated for your airline.
Meet-and-greet & included fees
Starting rates are per vehicle. Your vehicle price includes parking and highway tolls. Gratuity is not included. Meet & Greet with a name sign costs an additional $30; a child seat costs $35. Confirm child-seat availability and suitability before booking.
Confirmation & payment
A quote request alone does not confirm a reservation. Make sure you have received a booking confirmation and reviewed your pickup details before traveling. Contact JasperLAX if you need help confirming your trip.
Review the final quote and payment instructions shown in Moovs before completing your reservation. Contact JasperLAX if any charge or booking detail is unclear.
What are the cancellation and refund terms?
Cancel more than 48 hours before your scheduled pickup for a full refund with no cancellation fee. Cancellation from 48 hours to 24 hours before pickup incurs a 50% charge, with the remaining 50% refunded. Cancellation less than 24 hours before pickup is non-refundable. Refunds take up to 7 days depending on the payment channel.